Cancellations, services & general terms

📞 Customer Service & Cancellation Policy

Business Hours

Our phone support is available during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Saturday: 10:00 AM – 2:00 PM
    📞 Phone: 0404 314 795

For inquiries outside business hours, please email us at:
📧 Diamondglittercs@outlook.com
Note: If you need to send photos (e.g., for service concerns), please email them only—we do not accept images via text or other platforms.

✅ Service Guarantee
At Diamond Glitter Cleaning Services, we pride ourselves on high-quality cleaning and customer satisfaction.

If you’re unsatisfied with our service:

  1. Email us at Diamondglittercs@outlook.com within 48 hours of service completion.

  2. Include photos of the areas of concern.

🔁 If the issue is within our scope, we’ll return to fix it at no extra cost.

Important notes:

  • The guarantee only covers areas included in the original service request.

  • No refunds unless approved by management.

  • This guarantee is void if the property is reoccupied, modified, or cleaned by another party prior to our follow-up visit.

🚫 Service Exclusions
For safety and professionalism, we do not provide:
❌ Moving heavy/large furniture
❌ Dusting/vacuuming ceilings or high-reach areas (without proper equipment)
❌ Ceiling cleaning
❌ Pet/human waste cleanup (feces, urine, vomit, etc.)
❌ Removing stained/damaged silicone, paint, or construction residue
❌ High-access cleaning (e.g., exterior windows requiring ladders)
❌ Operating laundry machines
❌ Curtain/carpet washing (unless specified in your service agreement)

🔑 Keys & Property Access
If you provide keys to our team:

  • Keys are labeled only with your first name + last initial (no address/phone number).

  • Important: Handing over keys is at your own risk—our insurance does not cover lost/misused keys.

  • For weekly/bi-weekly bookings, we recommend using a secure lockbox or pre-arranged safe spot.

🐾 Pet Policy
For safety and comfort:

  • Pets must be secured away from cleaning areas.

  • Services may be paused if a pet poses a risk to staff.

  • We use pet-safe products (inform us of any sensitivities).

  • Excluded: Pet waste cleanup (urine, feces, etc.).

🚗 Parking Policy
To ensure efficient service:

  • We require parking access for our equipment.

  • If parking is limited in your area, notify us in advance to arrange alternatives.

  • Any parking fees will be added to your total service cost.

📅 Cancellation Policy
We understand emergencies happen, but late cancellations impact our team’s schedule:

  • Before 5:00 PM the day prior: $50 cancellation fee.

  • After 5:00 PM or same-day: 50% of total service charge.

Please notify us as early as possible to avoid fees.

Questions? Contact us:
📧 Diamondglittercs@outlook.com | 📞 *0404 314 795*

© 2025 Diamond Glitter Cleaning Services. All rights reserved.